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A trip made by our service tech to visit your location for something in need of repair or installation. These items are small in size, usually lasting no more than 2 days.
Yes, there is at least a minimal fee charge. The minimal fee is either listed as "Up to first-hour Troubleshooting" or "Minimal fee". This amount has been calculated to provide services for the 1 small project or for our team to start figuring out your electrical problems. Example: hang one fan, or your outlet doesn't work. This allows us to provide the service to even the smallest projects.
Payment is due at the time of service. The signature is required to protect the customer and McQuagge Electric from misunderstandings of work performed. It shows that both parties are aware of and agree to the project. This shall be signed before any work is started. We accept many payment types. Credit Cards, Cheques, and Cash (cash only to be paid after the office is notified.)
A minimal fee is the base cost for us to send a service tech to your location. Our service technicians bring with them the tools, skills, insurance, most material and ability to do a service at your location.
Proposals are free. Proposal are for service calls.
Estimates are for projects and may have a fee.
If something is not working, we do have to know where the problem is to fix it. Troubleshooting is necessary to determine exactly where and what caused the problem. This gives us the ability to create a repair. In such cases, the Up to first-hour troubleshooting will apply.
The customer or whoever the customer hires to create drawings.
If you are remolding a room or larger and/or new addition, then Yes, you need a drawing. (Example Kitchen remodel, office space). Suppose you have a small task or repair then-No. (Example hang a fan, repair a damaged circuit). You can always contact us.
Yes, for a fee. All projects require electrical engineering, no matter how small. Residential projects, McQuagge Electric Company, will do in-house. Large commercial projects will require an engineering firm to be involved. Draws must be complete and approved before a quote for a project is given.
No. McQuagge Electric needs to have a drawing for the scope of work.
T and M stand for time and material. This allows the customer to pay for the material and the time to complete a job. This can be an effective model, but it's geared for large jobs that will have many changes. Typically custom designed builds will use T, and M. McQuagge Electric Company does not use T and M on service calls or on projects less than $100,000.
McQuagge Electric will use quality products from local supply houses and other sources required by the contract.
Only if the fixtures are included in our bid. The make, part number, and quantity are some requirements for us to include fixtures in our bid.
McQuagge Electric Company will pull the permit for our work. A GC will pull a Primary permit, and we will attach ours to there's.
Yes and No, McQuagge Electric Company's policy is, we will not work under a permit where we are not listed. If the Owner pulls a permit as a General Contractor and has us listed as the Electrical Contractor, then Yes. If a permit is pulled and we are not listed as the Electrical Contractor, then-No.
Items included in a permit are our License, Insurance, Workers Comp, building fees, and overhead to pull the permit. Communicating with the inspectors, building departments, utilities, scheduling of inspections, scheduling with other entities, and other items. Service calls and small projects will sometimes include a small drawing that we may design, engineer, and are liable for.
No. McQuagge Electric Company will not pull a permit for anyone else but McQuagge Electric Company.
Yes. McQuagge Electric Company will come in and finish. The work already performed will need to be assessed. We will bid the project from a start point that McQuagge Electric Company has determined is correct.
Anyone the customer chooses to represent their interest, gives the authority to make a decision, and is identified as such in the contract.
McQuagge Electric will put the required number of techs to complete the job in a safe and efficient manner. If the contract states a number, then that number will be present.
A change order is when you delete and/or add an item, change the layout of the print, etc. This requires a change order form to be signed by an authorized person prior to the change.
Once the bid has been approved, any additional work added to the project will require an extra work order form and an authorized person to sign. This form will describe the task, material, the added cost of action, etc.
McQuagge Electric Company may require a down payment for the start-up of projects. The contract will include a payment schedule.
At the completion of the service call, the bill is due. The signature is required to protect the customer and McQuagge Electric from misunderstandings of the work performed. It shows that both parties are aware of and agree to the project. This shall be signed before any work is started.
An estimate is an amount given for a job that is not complete in planning and may have changed before starting. This is given to help stay within budget. The job price is given once all the planning has been completed. Once the price is given, changes can still occur, but they require authorization—examples: change order or extra work order.
No, we can not give a price or estimate. There are many variables that can affect the price.
An estimate or price includes: labor, permits, material, warranty, overhead, coordinating with other trades, and other factors that each job may bring. Your price or estimate will state each item included.
The size and complexity of the job usually determine the time. We understand that your time is valuable and will try to give a fast and accurate price or estimate.
There is time and effort in creating a price or estimate. A charge maybe occurred depending on the requirements to provided an estimate or price. We do charge a fee to design, layout, or if there are cost to access items.
Flat Rate Pricing is a price per item to create a task. This is an effective pricing model for the customer. It gives the customer the ability to plan their repairs—one item at a time or several. No item is too small, and the customer knows that they are receiving the same price as everyone else for that item.
Most items have only a few ways to install, or it is a common replacement. There can be one item or multiple items in a task. Each item has been pre-calculated for time and cost to complete. The total of each item or item creates the task price. There are times that some items have a higher degree of difficulty. That depends on the location and other factors. We have levels of difficulty pre-calculated for these.
Examples of items: changing a device out, adding a circuit, installing a hot tub circuit, Panel replacement, repairing an item, hanging a fan in a house with an 8' ceiling or etc.
Example of a task: device change-out only, or a device change-out plus installing a fixture, hanging a fan, replacing a GFCI receptacle, installing a surge protector, etc. Any combination you have.
Example of level difficulty: A fan mounted from a 20' ceiling has a higher degree of difficulty than one that is mounted from an 8' ceiling.
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